Website chat assistant
A chat window on your website that answers questions about your products, delivery and documents, and collects the visitor's details for your sales team.
GFTxAi
AI assistants that answer your customers, day and night
GFTxAi builds chatbots and AI assistants for websites, WhatsApp and internal teams. They answer in your customers' language, from your own documents, and hand over to your staff whenever a person is needed.
- Multilingual
- Trained on your documents
- Human handover
Hi! What is the calorific value of your palm kernel shell?
Our latest laboratory analysis shows a net calorific value of 4,229 kcal/kg as received, with 9.6 % total moisture and 2.9 % ash. Shall I send you the specification sheet?
Yes please. Can you also ship to Gdańsk?
Of course. Here is the PDF, and Gdańsk is one of our regular discharge ports. Would you like our trading team to prepare an offer for your volume?
What GFTxAi builds
Four kinds of assistant, one goal: faster answers
WhatsApp assistant
Answers your customers on WhatsApp Business in their own language, sends brochures and specification sheets, and passes the chat to a colleague when needed.
Internal knowledge assistant
Lets your team ask questions about specifications, contracts, procedures and past orders, with answers that point to the source document.
Lead & booking assistant
Qualifies enquiries with a few questions, books meetings in your calendar and sends a short summary to the right person in your team.
How it works
From first call to a working assistant
- 01
Free consultation
We look at the questions your customers ask, the channels they use and what the assistant should achieve.
- 02
Knowledge & tone
We prepare the assistant from your website, documents and FAQs, in the voice of your brand.
- 03
Pilot
Your team tests the assistant on real questions, and we adjust its answers before it goes live.
- 04
Launch & improve
We launch it on your channels and keep improving the answers from real conversations.
Why GFTxAi
Built by a company that answers buyers every day
GFTxAi is part of GlobalFund Trading Xchange, which works with buyers and suppliers across Europe and Asia. We build assistants the way we would want them for our own customers.
- Speaks your customers' languageEnglish, Bahasa Indonesia, Polish, Chinese and more, answering in the language the customer writes in.
- Answers from your own dataProduct sheets, policies and FAQs that you approve, not guesses from the internet.
- A person is always one step awayThe assistant hands the conversation to your team for orders, complaints or anything it should not decide.
- Your data, your rulesWe agree with you what the assistant may use and share, and who can read the conversations.
Who it is for
For companies that answer the same questions every day
- Trading & exportSpecifications, prices on request, documents
- Logistics & portsBookings, schedules, shipment status
- ManufacturingProduct questions, dealers, after-sales
- Hospitality & retailReservations, opening hours, orders
- Professional servicesFirst questions, appointments, onboarding
- Small & medium businessesCustomer service without a large team
Questions
Frequently asked questions
Every assistant is different, so we quote after a free consultation, based on the channels, languages and number of conversations you need.
Most major languages, including English, Bahasa Indonesia, Polish and Chinese. It answers in the language the customer writes in.
From the content you approve: your website, product sheets, FAQs and documents. You decide what it may share with customers.
Yes. You decide when the assistant hands over, for example for orders, complaints or questions it cannot answer, and your team continues the conversation.
A short call about your goals, and the documents and FAQs the assistant should know. We take care of the setup.
Yes. The GFTx Assistant on this website is built with GFTxAi: open the chat in the corner of any page and ask it about GFTx products, specifications or this service. In every project your team also tests the assistant on real questions in a pilot before it goes live.
Your website, WhatsApp Business and your team's internal tools. We build four kinds of assistant: a website chat assistant, a WhatsApp assistant, an internal knowledge assistant and a lead and booking assistant.
You decide. Before launch we agree with you what the assistant may use and share, and who can read the conversations.